Shipping & Returns

Trovica ships to almost any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped outside of Indonesia.

Please note that we are unable to ship to PO boxes outside of Indonesia. For more information please visit our support page.

Returns Policy
We want you to love your Trovica garments, so if you’re not happy with your purchase we are happy to now offer refunds on all full-priced purchases and store credits on sale styles, subject to some limited exclusions. Please note that all sales are final, and we do not offer returns or exchanges for these items.

To submit a return please email trovicabali@gmail.com with your name, order number, the item/s you wish to return and reason for return. All return details will be provided via email within 2 business days. Please note that any shipping costs incurred for returning items to Trovica for a refund or store credit is solely at the customers own expense.

International Customs & Duty Charges
Orders shipping outside of Indonesia may be subject to local import charges. Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. Trovica cannot be held responsible for any additional charges as Customs & Duty charges are controlled by the local government at the destination of import. Before shopping online with Trovica, we ask for you to be aware of any additional importation fees your local customs office may charge before placing your order. We cannot class your international orders as ‘gifts’ to bypass or reduce any custom fees.

Please contact your local customs or DHL office for more information regarding taxes and duties payable in your region.